Refund & Exchange Policy
At Jannuzzi Clothing, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our refund and exchange policy below:
1. Refunds
- Returns: We accept returns for a refund within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
2. Exchanges
- Size Exchanges: If you need to exchange an item for a different size, please contact us within 30 days of purchase. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
- Exchange Process: Once your return is received and inspected, we will send you an email to confirm the exchange and ship the replacement item to you promptly.
3. Return Shipping
- Cost: Customers are responsible for paying the shipping costs for returning or exchanging an item. Shipping costs are non-refundable.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure safe delivery.
4. Contact Us
- If you need to initiate a return or exchange, please contact us at contact@jannuzziclothing.com with your order number and details of the issue. We will guide you through the process and provide further instructions.
5. Exceptions
- Sale Items: Sale items are final sale and cannot be refunded or exchanged unless they are defective or damaged upon receipt.
6. Policy Updates
- We reserve the right to update or modify this refund and exchange policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By making a purchase from Jannuzzi Clothing, you agree to abide by the terms of our refund and exchange policy. If you have any questions or concerns, please don't hesitate to reach out to us. We are here to ensure your shopping experience with us is enjoyable and hassle-free.