FAQs
Welcome to the Jannuzzi Clothing FAQ page! Here, we have compiled answers to some of the most commonly asked questions to help you with your shopping experience. If you don't find the answer you're looking for, please feel free to contact us.
1. What sizes do you offer?
We offer a wide range of sizes for children from newborns to older kids. Our size chart is available on each product page to help you choose the right fit for your child.
2. How do I know which size to choose?
We recommend referring to our size chart, which provides detailed measurements for each size category. If you’re still unsure, please contact our customer service team for assistance.
3. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [customer service email]. We will do our best to accommodate your request if the order has not yet been processed or shipped.
4. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as indicated at checkout.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your package on the carrier’s website.
6. Do you ship internationally?
Yes, we ship to select international destinations. Please note that shipping times and rates may vary depending on your location.
7. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to meet your needs.
8. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, unwashed, and in their original condition with tags attached. Sale items and personalized products are non-returnable. For more details, please refer to our [Refund Policy](insert refund policy link).
9. How do I return an item?
To initiate a return, please contact our customer service at [customer service email] with your order number and reason for return. We will provide you with instructions on how to return your item.
10. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
11. Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email].
12. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered via email.
13. How can I contact customer service?
You can reach our customer service team by:
- Email: [customer service email]
- Phone: [customer service phone number]
- Address: [company address]
14. Are your products sustainable?
We are committed to sustainability and ethical practices. We use eco-friendly materials and processes whenever possible to ensure our products are kind to the planet.
15. How can I stay updated on new arrivals and promotions?
Follow us on social media and subscribe to our newsletter to receive the latest updates, new arrivals, and special promotions.
Thank you for shopping with Jannuzzi Clothing! If you have any further questions, please don't hesitate to contact us.