Refund policy

Returns
The Jannuzzi return policy is the product must be returned 45 days from the order date. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

- Gift cards

- Custom Items

To complete your return, email our customer service for a return authorization.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 45 days after the order date. 

Refunds (if applicable)
Once your return is received we will inspect your return within 10 business days of receipt.   We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please note that it can take up to 14 business days for your refund to post back to your credit card or bank account.
If your return has not been credited to your account 24 business days after the return was received by us please email our customer service and contact your bank or credit card company, it may take some time before your refund is officially posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded we do accept exchanges on sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

Jannuzzi, LLC - Exchanges

1406 Seacrest Drive

Corona del Mar CA 92625, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Jannuzzi, LLC - Returns

1406 Seacrest Drive

Corona del Mar CA 92625, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach us, please ship your items with a tracking number, we are not responsible for loss, miss directed or miss labeled returns.

If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.